Refund policy

Monthly subscriptions

Blank Labs software is sold as a SaaS subscription. Core packages and monthly add-ons are billed monthly. Where a price is stated, it is exclusive of applicable tax.

Payment is completed through Paddle. Blank Labs does not store card numbers, expiry dates or CVV.

Cancellation

You may cancel at any time. Cancellation stops future automatic renewal. Access continues until the end of the already-paid billing period. Cancelling does not by itself create a credit or a refund for time already paid. Cancelling a subscription does not automatically submit or create a refund request.

No refunds for periods already purchased

There are no refunds for subscription periods already purchased, except where required by applicable law. That includes the current monthly subscription period once payment has been collected, recurring add-ons already billed, and one-time Atlas instruction packs or other top-ups already purchased.

Where the law requires a refund

If applicable law gives you a right to a refund or to withdraw from the purchase, we will honour that right. Tell us at info@blanklabs.co.za and include the company name, workspace email and, if you have it, the Paddle receipt or transaction reference.

Failed or duplicate payments

If a duplicate, incorrect or otherwise erroneous charge occurs, contact us with the transaction details. We will investigate the transaction and, where appropriate, arrange correction or refund through Paddle.

How to cancel or ask a billing question

Use the account billing area where it is available, or email info@blanklabs.co.za. We will look up the company from the workspace email. Card details remain with Paddle; we cannot see a full card number, expiry date or CVV.